Springshare, LLC

Springshare LibAnswers

Composite Score

7.2 /10

CX Score

7.2 /10

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What is Springshare LibAnswers?

Our web platform helps Libraries share knowledge, analyze services, and connect with users

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Springshare LibAnswers Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

84 Plan to Renew

100 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Springshare LibAnswers?

0% Negative

0% Neutral

100% Positive

Pros

Continually Improving Product
Reliable
Efficient Service
Fair

Feature Ratings

Average 88

Library Catalog

Digital Library

Book Reservations

Library Database

Library Management

Search Engine

Analytics and Reporting

Content Management

Barcode Support

Resource Management

Library Circulation

Vendor Capability Ratings

Average 86

Springshare LibAnswers

What is Springshare LibAnswers?

Company Details

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Springshare LibAnswers Ratings

84 Likeliness to Recommend

84 Plan to Renew

100 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Springshare LibAnswers?

Pros

Negative

Neutral

Positive

Feature Ratings

Library Catalog

Digital Library

Book Reservations

Library Database

Library Management

Search Engine

Analytics and Reporting

Content Management

Barcode Support

Resource Management

Library Circulation

Vendor Capability Ratings

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Implementation

Business Value Created

Vendor Support

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Quality of Features

Springshare LibAnswers

What is Springshare LibAnswers?

Company Details

Need Assistance?

Springshare LibAnswers Ratings

84 Likeliness to Recommend

84 Plan to Renew

100 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Springshare LibAnswers?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Library Catalog Includes storing, retrieving, and managing of information throughout a digital process.

Digital Library Includes visual material, audio material, and video material.

Book Reservations Includes online book reserving, availability calendars, and time penalty.

Library Database Includes book sorting, customized search, and accessible data storage.

Library Management Includes book records, book reservation system, and lost book recovery system.

Search Engine Includes complete customization, advanced site search, and content monitoring.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Content Management Includes collaboration, check-in/check-out, and version control.

Barcode Support Consists of tags and patterns in the form of numbers for product categorization.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Library Circulation Consists of book status, tracking, and borrowing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Feature Ratings

Library Catalog

Digital Library

Book Reservations

Library Database

Library Management

Search Engine

Analytics and Reporting

Content Management

Barcode Support

Resource Management

Library Circulation

Vendor Capability Ratings

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Implementation

Business Value Created

Vendor Support

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Quality of Features