Sprout Social Enterprise Logo
Sprout Social Enterprise Logo
Sprout Social

Sprout Social Enterprise

Composite Score
8.5 /10
CX Score
8.5 /10
Category
Sprout Social Enterprise
8.5 /10

What is Sprout Social Enterprise?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates. Sprout Social is a powerful solution for social media management. This all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy—but every area of your organization.

Company Details


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Awards & Recognition

Sprout Social Enterprise won the following awards in the Social Media Management - Enterprise category

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Sprout Social Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Enterprise?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Efficient Service
  • Reliable
  • Enables Productivity

Feature Ratings

Average 83

Social Media Channel Integration Inbound

89

Social Response Management

86

Social Asset Management

85

Social Moderation and Workflow Management

85

Social Media Channel Integration Outbound

84

Campaign Execution

84

Social Post Archival

82

Dashboards and Visualization

82

Trend Analysis

81

Sentiment Analysis

80

Contextual Analysis

77

Vendor Capability Ratings

Average 83

Ease of Implementation

89

Quality of Features

85

Business Value Created

85

Ease of Customization

84

Ease of Data Integration

84

Breadth of Features

84

Product Strategy and Rate of Improvement

83

Usability and Intuitiveness

82

Availability and Quality of Training

81

Ease of IT Administration

80

Vendor Support

79

Sprout Social Enterprise Reviews

Leslie B.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Social media management is better with Sprout.

Likeliness to Recommend

10 /10

What differentiates Sprout Social Enterprise from other similar products?

Sprout social presents data surrounding our activities on social media platforms, in an intuitive and easy to understand manner. I can conveniently sieve through thousands of data points and identify specific insights and trends without any clumsiness

What is your favorite aspect of this product?

I find Sprouts post scheduling feature impressive and the broad analytical data which Sprout provides , around every single interaction we have across social media platforms makes my team better equipped to measure the impact of our social media engagements.

What do you dislike most about this product?

There is no way for multiple users in my organization to collaboratively create posts for our Facebook page, through Sprout. There is also no way to add GIFs to social media posts when creating them from Sprout.

What recommendations would you give to someone considering this product?

I think that Sprout social has helped my department better manage interactions with customers and other interested parties in our products and services . Our interactions are organized and automated in many aspects now, thanks to Sprout social.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

April P.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Absolutely fantastic and Unique

Likeliness to Recommend

10 /10

What differentiates Sprout Social Enterprise from other similar products?

Unlike our previous manual methods, it now provides a robust, all-in-one solution that serves multiple critical needs. The tool supports both our social media specialist's day-to-day work and our broader brand campaign strategies, offering unparalleled flexibility in reporting.

What is your favorite aspect of this product?

We can now generate detailed reports targeting specific campaigns or topics with remarkable ease. Recently, we've discovered an additional powerful feature: social listening. This capability has significantly enhanced our brand reporting by providing deep insights into our competitive positioning and the broader conversations happening across social media channels. It's not just a scheduling tool—it's become an essential intelligence platform for understanding our brand's digital presence.

What do you dislike most about this product?

There's no way to upload multiple videos to a carousel despite that being an option on Instagram.

What recommendations would you give to someone considering this product?

Pricing can be deceptive, especially with "sales discounts cleared by managers" and "floors" that don't really exist.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anjali P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Best tool for Social Media Analyitcs

Likeliness to Recommend

9 /10

What differentiates Sprout Social Enterprise from other similar products?

Sprout Social Enterprise has a user-friendly interface whichdifferentiates itself with its competitors. It has robust analytics and reporting capabilities whihch offers deep insights into audience engagement and content performance.

What is your favorite aspect of this product?

My favorite aspect of Sprout Social Enterprise is its advanced analytics and reporting features, which provide detailed insights into social media performance and audience behavior.

What do you dislike most about this product?

What I dislike most about Sprout Social Enterprise is that it can be quite expensive, especially for smaller businesses or startups.

What recommendations would you give to someone considering this product?

I recommend taking advantage of Sprout Social's free trial to explore its features and see how they align with your team's needs before ging for a full fledged plan.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Efficient Service

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