Sprout Social

Sprout Social Enterprise

Composite Score

8.6 /10

CX Score

8.7 /10

108 Reviews

Claim Software

What is Sprout Social Enterprise?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.

Company Details

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Awards & Recognition

Sprout Social Enterprise won the following awards in the Social Media Management - Enterprise category

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3 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

4 Top Rated Capabilities

4 Top Rated Features

2023

2 Top Rated Capabilities

3 Top Rated Features

2022

Sprout Social Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Enterprise?

2% Negative

7% Neutral

91% Positive

Pros

Respectful
Efficient Service
Enables Productivity
Reliable

Feature Ratings

Average 83

Social Media Channel Integration Inbound

Social Response Management

Social Moderation and Workflow Management

Social Asset Management

Social Media Channel Integration Outbound

Campaign Execution

Social Post Archival

Dashboards and Visualization

Trend Analysis

Sentiment Analysis

Contextual Analysis

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Also Featured in...

Social Media Monitoring

Score 8.6

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Sprout Social Enterprise Reviews

Megan M.

Role: Information Technology
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Sprout Social is easy to use out of the box

Likeliness to Recommend

9 /10

What differentiates Sprout Social Enterprise from other similar products?

It works really well out of the box. You plug in your social channels and it works immediately

What is your favorite aspect of this product?

Ease of use for social comment management

What do you dislike most about this product?

Customization is very difficult and expensive

What recommendations would you give to someone considering this product?

If you need a quick, easy tool, this is it!

Pros

Enables Productivity
Efficient Service
Caring
Respectful

Cons

Less Reliable

Anjali P.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Best tool for Social Media Analyitcs

Likeliness to Recommend

9 /10

What differentiates Sprout Social Enterprise from other similar products?

Sprout Social Enterprise has a user-friendly interface whichdifferentiates itself with its competitors. It has robust analytics and reporting capabilities whihch offers deep insights into audience engagement and content performance.

What is your favorite aspect of this product?

My favorite aspect of Sprout Social Enterprise is its advanced analytics and reporting features, which provide detailed insights into social media performance and audience behavior.

What do you dislike most about this product?

What I dislike most about Sprout Social Enterprise is that it can be quite expensive, especially for smaller businesses or startups.

What recommendations would you give to someone considering this product?

I recommend taking advantage of Sprout Social's free trial to explore its features and see how they align with your team's needs before ging for a full fledged plan.

Pros

Helps Innovate
Reliable
Unique Features
Efficient Service

Melissa O.

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Couldn't do my job without it

Likeliness to Recommend

10 /10

What differentiates Sprout Social Enterprise from other similar products?

Sprout Social has a more modern interface than others. The reporting really sets it apart too - they are so visual and easy to navigate.

What is your favorite aspect of this product?

It makes running social easy. You can run the campaigns, check your inbox, schedule posts and analyze metrics straight from one place. They continually innovate as well, always adding new features to make running social even easier.

What do you dislike most about this product?

Customer service is not great. I supposedly have a client services person assigned to me, but I will only hear from them when they're trying to sell me something - then they won't leave me alone. When I have an actual question, they don't get back to me. I've had better luck contacting them via support, which is very responsive and helpful.

What recommendations would you give to someone considering this product?

I would recommend it, if you can afford to spend the money. It's pricey, but you get pretty much everything you need in one place - there will be no need to purchase any other social media product.

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Cons

Charges for Enhancements
Leverages Incumbent Status

Sprout Social Enterprise

What is Sprout Social Enterprise?

Company Details

Need Assistance?

Awards & Recognition

Sprout Social Enterprise Ratings

84 Likeliness to Recommend

1 Since last award

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Sprout Social Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Social Media Monitoring

Sprout Social Enterprise Reviews

Megan M.

Sprout Social is easy to use out of the box

Likeliness to Recommend

Pros

Cons

Anjali P.

Best tool for Social Media Analyitcs

Likeliness to Recommend

Pros

Melissa O.

Couldn't do my job without it

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Social Media Channel Integration Inbound

Social Response Management

Social Moderation and Workflow Management

Social Asset Management

Social Media Channel Integration Outbound

Campaign Execution

Social Post Archival

Dashboards and Visualization

Trend Analysis

Sentiment Analysis

Contextual Analysis

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Vendor Support