Squarespace Inc

Squarespace

Composite Score

8.0 /10

CX Score

8.0 /10

45 Reviews Write a Review

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What is Squarespace?

From websites and online stores, to marketing tools and analytics, Squarespace is the all-in-one platform to build a beautiful online presence. Our platform empowers millions of people — from individuals and local artists to entrepreneurs shaping the world’s most iconic businesses — to share their stories and create an impactful, stylish, and easy-to-manage online presence.

Company Details

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Awards & Recognition

Squarespace won the following awards in the Digital Experience - Midmarket category

Filter By

1 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

2 Top Rated Features

2023

Squarespace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Squarespace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

86 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Squarespace?

6% Negative

3% Neutral

91% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Saves Time

Feature Ratings

Average 81

Web Publishing Capabilities

Standard Templates

Content Security

Management Interface

E-Commerce Integration

Multi Channel Support

Translation Facilitation

Content Repository

Digital Asset Management

Social Media Integration

Analytics and Reporting

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Vendor Support

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Squarespace Reviews

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Sep 2024

Awesome piece of software - made for newbies

Likeliness to Recommend

9 /10

Pros

Enables Productivity
Unique Features
Caring
Saves Time

Jeremy A.

Role: Information Technology
Industry: Agriculture
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Disappointing features

Likeliness to Recommend

5 /10

What differentiates Squarespace from other similar products?

It's an ok product, just not as flexible as I have used in the past.

What is your favorite aspect of this product?

The menu is good and easy to use.

What do you dislike most about this product?

Overall, it's a basic platform. We should really upgrade but there is some restriction based on how our site was configured.

What recommendations would you give to someone considering this product?

I would recommend users to do their research and chose wisely.

Cons

Inhibits Innovation
Slower Product Innovation
Less Efficient Service

Amaya M.

Role: Information Technology
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Website construction kit for beginners.

Likeliness to Recommend

10 /10

What differentiates Squarespace from other similar products?

One of Squarespace's greatest advantages is undoubtedly its straightforward and unambiguous structure. Even for those who are new to website building or have never constructed one before, everything is quite simple to grasp and straightforward. Even with the inexpensive subscriptions, there are a lot of functions. Anyone who needs a website but is not experienced with web design or programming and is searching for an easy-to-use, attractive, and well-organized building block should visit Squarespace. Squarespace is what we utilize for our business website. Squarespace provides engineers with a range of analytics tools to monitor.

What is your favorite aspect of this product?

We attempt to take advantage of Squarespace's SEO optimizations in order to obtain very high Google search ranks for our pertinent keywords. Additionally, we have the ability to employ a login link to send users straight to our platform. Squarespace powers the whole website for my business. I make use of it to set up an online portfolio and a customer contact page. It is simple to design and saves time and money because of its professional appearance and feel, ease of use, and resources like contact form templates.Squarespace is a quick and effective solution with a consistent WYSIWYG look and feel for small and medium-sized projects.

What do you dislike most about this product?

The fact that you have to create almost everything online and there is no offline builder is the only "negative" aspect. Consequently, there can be sporadic jerks or delays in the uploading and processing of content. The pieces are either misarranged or cannot be modified as required when editing or moving and altering content, for example, does not work as it should. This is really uncommon, though, and I believe that it also has something to do with the internet's speed, which I sometimes have slight issues with. However, this can be disregarded given the advantages. There is no doubt that Squarespace has to improve in terms of website.

What recommendations would you give to someone considering this product?

Extensive fonts - even more expensive font styles; quick editing of CSS with Squarespace Collection / Block Identifier for Google Chrome; system that is customer-friendly and easy to understand - can therefore be easily handed over after the design; no security updates required by the designer as with Wordpress templates; convenient implementation of autoplay muted videos from Vimeo Pro (compared to Wordpress). Customer support through instantaneous customer integration into the system to be used later via shared login - right from the start, I don't have to worry about security issues like with Wordpress,

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Squarespace

What is Squarespace?

Company Details

Need Assistance?

Awards & Recognition

Squarespace Ratings

88 Likeliness to Recommend

86 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Squarespace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Squarespace Reviews

Awesome piece of software - made for newbies

Likeliness to Recommend

Pros

Jeremy A.

Disappointing features

Likeliness to Recommend

Cons

Amaya M.

Website construction kit for beginners.

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Web Publishing Capabilities

Standard Templates

Content Security

Management Interface

E-Commerce Integration

Multi Channel Support

Translation Facilitation

Content Repository

Digital Asset Management

Social Media Integration

Analytics and Reporting

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Vendor Support

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration