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UKG

UKG Pro

Composite Score

8.2 /10

CX Score

8.2 /10

273 Reviews Write a Review

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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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2024 Data Quadrant Champion

2024

1 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

2 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

9 Top Rated Capabilities

2 Top Rated Features

2021

2021 Emotional Footprint Champion

2021

2021 Data Quadrant Champion

2021

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

3% Negative

12% Neutral

85% Positive

Pros

Respectful
Acts with Integrity
Reliable
Trustworthy

Feature Ratings

Average 77

Employee Record

Payroll Administration

Scheduling

Position Management

Self-Service Applicant Portal

Time and Attendance

Workforce Planning

Performance Management

Leave Management

Talent Management

Talent Acquisition

Vendor Capability Ratings

Average 76

Availability and Quality of Training

Breadth of Features

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Also Featured in...

Workforce Management - Enterprise

Score 8.2

View UKG Pro in this category (opens in a new tab)

Payroll

Score 8.1

View UKG Pro in this category (opens in a new tab)

Talent Management

Score 7.8

View UKG Pro in this category (opens in a new tab)

Benefits Administration

Score 7.5

View UKG Pro in this category (opens in a new tab)

UKG Pro Reviews

Cate S.

Role: Operations
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

Responsive Platform

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

What stands out about UKG Pro for me is its depth in HR and payroll compliance, which is crucial in a heavily regulated environment like manufacturing. Unlike other HR tools I’ve tried, UKG Pro doesn’t just stop at basic HR functions—it has strong talent management and employee engagement tools that actually make a difference in retention.

What is your favorite aspect of this product?

UKG Pro has really streamlined how we manage people across our manufacturing operations. Payroll accuracy has improved drastically, and I no longer worry about compliance issues that used to be a headache

What do you dislike most about this product?

For some of my frontline supervisors, the interface isn’t as intuitive as they’d like, and training takes time. Customer support can be hit-or-miss; sometimes issues are resolved quickly, but other times it feels like a long process.

What recommendations would you give to someone considering this product?

I’d recommend UKG Pro to other manufacturing companies, especially if they’re struggling with payroll accuracy, compliance, or workforce visibility. It’s a robust system that pays off in the long run, but I’d caution new clients to invest in proper training and change management upfront.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Scot S.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

Fast and accurate HRIS system.

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

It bringing everything under one roof. From onboarding new hires to payroll, we also use it for self-service.

What is your favorite aspect of this product?

The intelligence reporting reporting is great.

What do you dislike most about this product?

The customer support is not so proactive as it should be.

What recommendations would you give to someone considering this product?

Payroll is clean accurate and fast. Saves time.

Pros

Helps Innovate
Continually Improving Product
Efficient Service
Effective Service

Saleem Y.

Role: Human Resources
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2025

A Platform Enhances Productivity

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

its a friendly and convenient HCM platform which helped me in my recruitment carrier

What is your favorite aspect of this product?

that it makes my daily tasks smoother and less time consuming

What do you dislike most about this product?

adding and date be it like client details, it usually takes time to render.

What recommendations would you give to someone considering this product?

Defiantly, its a worthy tool where we can invest, its efficiency is something i like, easy to use, easy to handle multiple tasks,

Pros

Reliable
Performance Enhancing
Trustworthy
Effective Service

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

2021 Emotional Footprint Champion

2021 Data Quadrant Champion

UKG Pro Ratings

86 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

75 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Self-Service Applicant Portal​ The solution provides a robust applicant portal where documentation can be submitted, updated, and where the present status of an application can be tracked.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Leave Management Tracking/administering employee leave, paid time off, short/long term leave (e.g. illness, personal, maternity, etc.), workflows for leave requests/approvals.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Workforce Management - Enterprise

Payroll

Talent Management

Benefits Administration

UKG Pro Reviews

Cate S.

Responsive Platform

Likeliness to Recommend

Pros

Scot S.

Fast and accurate HRIS system.

Likeliness to Recommend

Pros

Saleem Y.

A Platform Enhances Productivity

Likeliness to Recommend

Pros

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Feature Ratings

Employee Record

Payroll Administration

Scheduling

Position Management

Self-Service Applicant Portal

Time and Attendance

Workforce Planning

Performance Management

Leave Management

Talent Management

Talent Acquisition

Vendor Capability Ratings

Availability and Quality of Training

Breadth of Features

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support