In Partnership With SelectHub
Software Claimed
What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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UKG Pro Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
95 Plan to Renew
75 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+76 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Scheduling
Self-Service Applicant Portal
Position Management
Time and Attendance
Workforce Planning
Performance Management
Talent Management
Leave Management
Talent Acquisition
Vendor Capability Ratings
Availability and Quality of Training
Breadth of Features
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Workforce Management - Enterprise
Score 8.2
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Payroll
Score 8.1
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Talent Management
Score 7.8
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Benefits Administration
Score 7.5
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Payroll
UKG Pro Reviews
Erica G.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2025
Unified HCM platform
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
The presence of real-time modeling and data-driven insights, along with having a unified workforce ecosystem, makes UKG Pro a master in the HCM industry.
What is your favorite aspect of this product?
It is really a unified cloud-based platform that has automated all of our HR processes with great success. It provides data-based insights through which I have been able to improve our employee experience and, therefore, enhance organizational efficiency.
What do you dislike most about this product?
The system does lack smoothness and agility, thus making it difficult to manage it sometimes.
What recommendations would you give to someone considering this product?
Strongly recommended tool to take all your HR related worries away.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Caring
Please tell us why you think this review should be flagged.
Nayantara P.
- Role: Human Resources
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Sep 2025
UKG Pro: People-Centered HCM
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG Pro differentiates due of its strong focus on people and culture. It blends traditional HCM functions such as payroll, benefits, and recruiting—with employee engagement, surveys, and sentiment analysis. This makes it more than just an HR system; it feels like a tool designed to improve both operations and employee experience.
What is your favorite aspect of this product?
My favorite part is the payroll and HR functionality. It’s reliable, accurate, and handles complex payroll scenarios really well. The employee engagement features are also a plus; they help HR teams keep a pulse on what’s happening across the workforce.
What do you dislike most about this product?
The reporting and analytics can be a bit less intuitive compared to platforms like Workday, and sometimes the user interface feels dated. It does the job, but there’s room for improvement in terms of modern design and navigation.
What recommendations would you give to someone considering this product?
I would recommend that if you want a system that balances operational efficiency with employee experience, UKG Pro is a strong choice. It’s especially good for organizations that need a robust payroll engine alongside core HCM features. Just be aware that you might need some extra training or support to get the most out of the reporting and analytics.
Pros
- Performance Enhancing
- Effective Service
- Inspires Innovation
- Saves Time
Please tell us why you think this review should be flagged.
Alexander E.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2025
Flexible workflow.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG Pro increases employees engagement and reduce on the delayed tasks by assigning them to employees in the real-time.
What is your favorite aspect of this product?
UKG Pro reduces on costs of purchasing other communications tool as employees can communicate directly to each other.
What do you dislike most about this product?
Complex to beginners.
What recommendations would you give to someone considering this product?
It's an impressive tool for project management and tasks handling
Pros
- Caring
- Respectful
- Acts with Integrity
- Security Protects
Please tell us why you think this review should be flagged.
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