Userful Customer Reviews 2025 | SoftwareReviews

Userful

Composite Score

7.2 /10

CX Score

7.5 /10

18 Reviews Write a Review

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What is Userful?

Userful is the leading software-defined AV over IP platform for the enterprise. It enables modernized operations for IT leaders with secure, scalable and centrally managed solutions from a suite of integrated apps for digital signage, control room solutions, KPI dashboards and meeting rooms.

Company Details

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Awards & Recognition

Userful won the following awards in the Digital Signage category

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1 Top Rated Capabilities

0 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

Userful Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Userful.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

2
Since last award

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Userful?

8% Negative

0% Neutral

92% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 81

Corporate and Internal Communication

100

Cloud-Based

100

Device Management

100

Reporting Analytics

100

Emergency Alerts

100

Integration

Security

Extensibility

Centralized Display Management

Access Permissions Management

Streaming/Broadcast

Vendor Capability Ratings

Average 80

Ease of Customization

Quality of Features

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Breadth of Features

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Userful Reviews

Oluwaseyi M.

Role: Information Technology
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Userful: where simplicity meets innovation

Likeliness to Recommend

9 /10

What differentiates Userful from other similar products?

Its intuitive interface makes it easy for users to create, manage, and deploy digital signage content.

What is your favorite aspect of this product?

They stay up-to-date with the latest digital signage trends and technologies

What do you dislike most about this product?

Userful could expand its integration capabilities to include more systems and apps

What recommendations would you give to someone considering this product?

Take some time to explore the platforms and familiarize yourself with its features and capabilities.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Carl B.

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

Easy to manage

Likeliness to Recommend

10 /10

What differentiates Userful from other similar products?

Easy to implement and manage

What is your favorite aspect of this product?

The interface is easy to navigate.

What do you dislike most about this product?

Only way to manage is through the local interface.

What recommendations would you give to someone considering this product?

Someone that needs to advertise on multiple screens.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Philip H.

Role: Sales Marketing
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Elevating App Updates with Userful

Likeliness to Recommend

8 /10

What differentiates Userful from other similar products?

The platform is easy to use, so we can quickly and easily deploy digital displays across our office. The user-friendly interface lets my team easily add and schedule app update content, so our digital displays always show the latest and most relevant information. This control and flexibility helps keep our team informed and engaged.

What is your favorite aspect of this product?

Userful is a great tool for showing upcoming app updates and announcements in our office. This platform has helped us engage our team and keep them informed about our mobile products.

What do you dislike most about this product?

Userful is great, but it could do better with analytics and reporting. Integrating better data would help us measure the impact of our app updates, so we can improve our strategies and show how our digital signage investments are worth it.

What recommendations would you give to someone considering this product?

Userful has helped us communicate app updates and announcements better. The platform's digital displays help us create a dynamic and engaging environment for our team, keeping them informed and excited about our mobile product lineup.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Userful

What is Userful?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

Userful Ratings

80 Likeliness to Recommend

2 Since last award

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Userful?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Corporate and Internal Communication Ability for a company to visually communicate and deliver corporate news, updates, mission-critical information, employee recognition, meeting space, room etc

Cloud-Based The system provides a cloud-based option.

Device Management Ability to manage digital media player devices, view the status of players via a dashboard, assign IP addresses, and update software.

Reporting Analytics Provides prebuilt and ad hoc reporting tools, reports, and analytics to measure signage key performance indicators (KPIs).

Emergency Alerts Ability to show pre-programmed messages, maps, alerts, and emergency instructions or other lifesaving information throughout the venue.

Integration The ability to connect to a wide range of displays with minimal additional hardware requirements. Hardware agnostic solutions are ideal.

Security Ability to present directly from local content (intranet) as opposed uploading content to vendor's site.

Extensibility The ability easily to add or subtract managed displays without impacting the overall system.

Centralized Display Management The ability to manage all digital signage from a centralized SaaS platform.

Access Permissions Management The ability to control user access permissions, and to assign “curators” for managing display content.

Streaming/Broadcast The ability broadcast live content from a wide range of sources, such as Microsoft Teams, Zoom, and YouTube Live, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Userful Reviews

Oluwaseyi M.

Userful: where simplicity meets innovation

Likeliness to Recommend

Pros

Carl B.

Easy to manage

Likeliness to Recommend

Pros

Philip H.

Elevating App Updates with Userful

Likeliness to Recommend

Pros

2
Since last award

1
Since last award

Feature Ratings

Corporate and Internal Communication

Cloud-Based

Device Management

Reporting Analytics

Emergency Alerts

Integration

Security

Extensibility

Centralized Display Management

Access Permissions Management

Streaming/Broadcast

Vendor Capability Ratings

Ease of Customization

Quality of Features

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Breadth of Features

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement