Userful Customer Reviews 2026 | Digital Signage

Userful

Composite Score

7.5 /10

CX Score

7.7 /10

25 Reviews Write a Review

Claim Software

What is Userful?

Userful is the leading software-defined AV over IP platform for the enterprise. It enables modernized operations for IT leaders with secure, scalable and centrally managed solutions from a suite of integrated apps for digital signage, control room solutions, KPI dashboards and meeting rooms.

Company Details

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Awards & Recognition

Userful won the following awards in the Digital Signage category

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1 Top Rated Capabilities

0 Top Rated Features

2024

Strategy and Innovation
Product Impact

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

Userful Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Userful.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

9
Since last award

94 Plan to Renew

6
Since last award

81 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Userful?

11% Negative

6% Neutral

83% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 78

Cloud-Based

Device Management

Extensibility

Streaming/Broadcast

Security

Reporting Analytics

Integration

Content Management

Corporate and Internal Communication

Centralized Display Management

Mobile Access

Vendor Capability Ratings

Average 79

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Customization

Vendor Support

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Userful Reviews

Oluwaseyi M.

Role: Information Technology
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Userful: where simplicity meets innovation

Likeliness to Recommend

9 /10

What differentiates Userful from other similar products?

Its intuitive interface makes it easy for users to create, manage, and deploy digital signage content.

What is your favorite aspect of this product?

They stay up-to-date with the latest digital signage trends and technologies

What do you dislike most about this product?

Userful could expand its integration capabilities to include more systems and apps

What recommendations would you give to someone considering this product?

Take some time to explore the platforms and familiarize yourself with its features and capabilities.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Carl B.

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

Easy to manage

Likeliness to Recommend

10 /10

What differentiates Userful from other similar products?

Easy to implement and manage

What is your favorite aspect of this product?

The interface is easy to navigate.

What do you dislike most about this product?

Only way to manage is through the local interface.

What recommendations would you give to someone considering this product?

Someone that needs to advertise on multiple screens.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

suman K.

Role: Information Technology
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2026

A reliable tool for Understanding Users

Likeliness to Recommend

9 /10

What differentiates Userful from other similar products?

Userful stands out because it makes collecting and organizing customer feedback much more structured. Instead of feedback getting scattered across different channels, it brings everything into one place, making it easier to identify trends, prioritize requests, and make informed product decisions.

What is your favorite aspect of this product?

The feature I appreciate most is the clear visibility into customer feedback. It becomes much easier to understand what users are asking for, group similar ideas together, and focus on improvements that are likely to deliver the greatest value.

What do you dislike most about this product?

The platform is easy to work with overall, but I think the reporting and customization options could be more flexible. It would also be helpful if some advanced features were easier to discover without spending extra time exploring the interface.

What recommendations would you give to someone considering this product?

Take the time to establish a consistent process for collecting and reviewing feedback. The more organized your feedback management is from the beginning, the more valuable the platform becomes for prioritizing work and guiding product decisions over time.

Pros

Enables Productivity
Inspires Innovation
Acts with Integrity
Security Protects

Userful

What is Userful?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

Userful Ratings

87 Likeliness to Recommend

9 Since last award

94 Plan to Renew

6 Since last award

81 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Userful?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud-Based The system provides a cloud-based option.

Device Management Ability to manage digital media player devices, view the status of players via a dashboard, assign IP addresses, and update software.

Extensibility The ability easily to add or subtract managed displays without impacting the overall system.

Streaming/Broadcast The ability broadcast live content from a wide range of sources, such as Microsoft Teams, Zoom, and YouTube Live, etc.

Security Ability to present directly from local content (intranet) as opposed uploading content to vendor's site.

Reporting Analytics Provides prebuilt and ad hoc reporting tools, reports, and analytics to measure signage key performance indicators (KPIs).

Integration The ability to connect to a wide range of displays with minimal additional hardware requirements. Hardware agnostic solutions are ideal.

Content Management The ability to centrally store or manage content shared on the displays.

Corporate and Internal Communication Ability for a company to visually communicate and deliver corporate news, updates, mission-critical information, employee recognition, meeting space, room etc

Centralized Display Management The ability to manage all digital signage from a centralized SaaS platform.

Mobile Access Ability to manage displays and display content via mobile device (Phone, Tablet, etc.).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Userful Reviews

Oluwaseyi M.

Userful: where simplicity meets innovation

Likeliness to Recommend

Pros

Carl B.

Easy to manage

Likeliness to Recommend

Pros

suman K.

A reliable tool for Understanding Users

Likeliness to Recommend

Pros

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Feature Ratings

Cloud-Based

Device Management

Extensibility

Streaming/Broadcast

Security

Reporting Analytics

Integration

Content Management

Corporate and Internal Communication

Centralized Display Management

Mobile Access

Vendor Capability Ratings

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Customization

Vendor Support

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement