Userpilot
7.9 /10

What is Userpilot?

Userpilot is a product experience software that gives non-technical teams the ability to create powerful contextual onboarding experiences. 100s of product and customer teams from companies such as UiPath, Porsche and McGraw Hill trust Userpilot to increase their user adoption through behavior-driven product experiences and to deliver beautiful, personalized and highly customizable user experiences.

Company Details


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Awards & Recognition

Userpilot won the following awards in the Digital Adoption Platforms category

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Userpilot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Userpilot.

89 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Userpilot?

0% Negative
7% Neutral
93% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 81

Help Screens

88

Content Creation

87

Contextual Guidance

87

Process Flows

85

Lightweight Automation

84

Dashboard

78

Analytics and Reporting

74

Content Management

73

Vendor Capability Ratings

Average 81

Breadth of Features

88

Quality of Features

86

Vendor Support

84

Ease of Implementation

82

Usability and Intuitiveness

82

Availability and Quality of Training

82

Business Value Created

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

79

Ease of Data Integration

76

Ease of Customization

74

Userpilot Reviews

Aliaksei H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Your In-App Tour Guide

Likeliness to Recommend

9 /10

What differentiates Userpilot from other similar products?

The contextual approach makes it way easier for users to learn the ropes without getting lost in a maze of documentation

What is your favorite aspect of this product?

I can easily test different onboarding flows to see what resonates best with users. Imagine the frustration of creating a long onboarding sequence, only to find out users are dropping off halfway through!

What do you dislike most about this product?

Userpilot is constantly adding new features, which is great in theory. But sometimes these updates can introduce some bugs or clunkiness

What recommendations would you give to someone considering this product?

Userpilot is an excellent tool to consider. The A/B testing and interactive walkthroughs are fantastic.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Effective Service

Juan D.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

User-friendly and super customizable

Likeliness to Recommend

7 /10

What differentiates Userpilot from other similar products?

I have not tried a similar product so I cannot tell

What is your favorite aspect of this product?

It is easy to use

What do you dislike most about this product?

There is no desktop exe app

What recommendations would you give to someone considering this product?

You must have a sandbox or staging ambience Is very easy to screw things up

Pros

  • Fair
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Bruno T.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

The product is excellent for user onboarding.

Likeliness to Recommend

8 /10

What differentiates Userpilot from other similar products?

Ease of use

What is your favorite aspect of this product?

it solves user onboarding creation tasks very well

What do you dislike most about this product?

User and companies analitics

What recommendations would you give to someone considering this product?

the system complies with its main delivery, which is user onboarding. It is an excellent tool to create flows and tooltips.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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