UserWay Customer Reviews 2025 | Digital Accessibility Platforms

UserWay

Composite Score

8.2 /10

CX Score

8.4 /10

22 Reviews Write a Review

Claim Software

What is UserWay?

UserWay’s solutions make WCAG & ADA compliance easier from day one, and every single day thereafter.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

UserWay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UserWay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UserWay?

4% Negative

0% Neutral

96% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Feature Ratings

Average 85

Compliance Audits and Certification

Compliance

Maintenance

Navigation Tracker

Accessibility Profiles

Multiple Endpoint Support

Multiple Language Support

Reporting and Analytics

Content Tracker

Color & Display Tracker

Automatic Evaluation Tool

Vendor Capability Ratings

Average 85

Ease of Implementation

Quality of Features

Ease of Customization

Business Value Created

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

UserWay Reviews

Famurewa M.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

A Powerful Tool for Ensuring Website Accessibility

Likeliness to Recommend

8 /10

What differentiates UserWay from other similar products?

In AI-powered accessibility widgets, ease of implementation, broad options for customization, and emphasis on automated compliance with international accessibility standards, UserWay takes precedence.

What is your favorite aspect of this product?

What I like about UserWay is that it has an AI-powered accessibility widget that smoothly adapts the website elements to improve usability, making it therefore accessible for a wide range of users with different needs.

What do you dislike most about this product?

The worst that I could say about UserWay is that it does a lot of automated fixes, but some accessibility issues are complex and need manual adjustments or custom coding.

What recommendations would you give to someone considering this product?

UserWay is recommended for any that need an easy implementation of increasing website accessibility. For complex needs, utilize this in conjunction with manual audits or additional custom accessibility tools.

Pros

Helps Innovate
Enables Productivity
Unique Features
Efficient Service

Jessica B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Effectively Functioning Software

Likeliness to Recommend

6 /10

What differentiates UserWay from other similar products?

The platform ensure all digital accessibility is well supported and the interface is designed efficiently

What is your favorite aspect of this product?

The dynamics in business changes are well recorded by this tool, and it foster automation and innovation

What do you dislike most about this product?

The profound impact of this tool is high results for companies

What recommendations would you give to someone considering this product?

The capturing of new information and digital support requires this tool

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Efficient Service

Hitesh M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Good product

Likeliness to Recommend

9 /10

What differentiates UserWay from other similar products?

Better than its competitors

What is your favorite aspect of this product?

Integration of AI driven technology with professional expertise

What do you dislike most about this product?

Nothing to mention

What recommendations would you give to someone considering this product?

Very good product

Pros

Continually Improving Product
Trustworthy
Efficient Service
Inspires Innovation

UserWay

What is UserWay?

Company Details

Need Assistance?

UserWay Ratings

89 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love UserWay?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Compliance Audits and Certification Provides certification and statements of accessibility compliance in preparation of audits.

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Maintenance Automatically rescanning to perform maintenance checks to determine new accessibility issues.

Navigation Tracker Ability to track and make adjustments to allow for better orientation such as hiding images or muting sounds, providing hover guides or providing a reading mode

Accessibility Profiles Pre-built adjustments that together address the needs of a specific disability and can be applied automatically to the website.

Multiple Endpoint Support Solutions provides the ability to run accessibility audits on a variety of different endpoints, websites, native applications, and 3rd party applications.

Multiple Language Support Support of multiple languages, including double-byte languages.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Content Tracker Ability to track adjustments to how the content is displayed such as text scaling, font size, alignments etc.

Color & Display Tracker Ability to track and make adjustments to the website's text and background colours, saturations and contrasts

Automatic Evaluation Tool Scans the website and detects any potential accessibility errors, summarizing in a report or export.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

UserWay Reviews

Famurewa M.

A Powerful Tool for Ensuring Website Accessibility

Likeliness to Recommend

Pros

Jessica B.

Effectively Functioning Software

Likeliness to Recommend

Pros

Hitesh M.

Good product

Likeliness to Recommend

Pros

Feature Ratings

Compliance Audits and Certification

Compliance

Maintenance

Navigation Tracker

Accessibility Profiles

Multiple Endpoint Support

Multiple Language Support

Reporting and Analytics

Content Tracker

Color & Display Tracker

Automatic Evaluation Tool

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of Customization

Business Value Created

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training