Vend Ltd.

Vend

Composite Score

6.4 /10

CX Score

6.1 /10

5 Reviews Write a Review

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What is Vend?

VendPOS is retail point of sale, inventory management, eCommerce & customer loyalty for iPad, Mac and PC.

Company Details

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Vend Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

76 Likeliness to Recommend

77 Plan to Renew

72 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+65 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vend?

23% Negative

0% Neutral

77% Positive

Pros

Efficient Service
Effective Service
Caring
Respectful

Cons

Under Delivered

Feature Ratings

Average 84

POS

Sales Transactions

Employee Mobile

Supplier Management

Inventory Management

Promotions Management

Dashboard

Analytics and Reporting

Customer Relationship Management

Customer Loyalty Programs

E-Commerce Integration

Vendor Capability Ratings

Average 76

Ease of Customization

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Vend Reviews

Cuzco H.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Needs work but workable

Likeliness to Recommend

5 /10

What differentiates Vend from other similar products?

The UI and Integrations are more plentiful than others

What is your favorite aspect of this product?

The usability and UI of it

What do you dislike most about this product?

The support is poor

What recommendations would you give to someone considering this product?

good if you have a simple use case

Pros

Respectful
Efficient Service
Effective Service
Caring

Cons

Inhibits Innovation
Slower Product Innovation
Less Inspiring

Sumit G.

Role: Finance
Industry: Apparel
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Great POS system

Likeliness to Recommend

9 /10

What differentiates Vend from other similar products?

Vend stands out with its intuitive interface, strong inventory management, and seamless integration with e-commerce platforms, making it ideal for small to medium-sized businesses.

What is your favorite aspect of this product?

My favorite aspect of Vend is its easy-to-use interface, making it simple for both employees and business owners to navigate and manage daily sales and inventory

What do you dislike most about this product?

The biggest drawback of Vend is its limited reporting capabilities, which may not be enough for larger businesses needing more detailed insights.

What recommendations would you give to someone considering this product?

Vend is perfect for small businesses, but ensure you assess your reporting needs and integrations with other systems before committing, especially if you're scaling up

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ashlyn .

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2022

A great platform for order management.

Likeliness to Recommend

8 /10

What differentiates Vend from other similar products?

I completely love the multi-store practicality of Vend. We used to have to produce multiple transfers because our previous package wasn’t cloud-based and didn’t communicate between stores. It was an enormous headache to manage 2 completely separate inventories. Vend resolved this drawback and cut our workload in half.

What is your favorite aspect of this product?

It’s straightforward to set up and if you’ve got any questions, you can usually call client supports who develop pretty quickly. This product can assist you to conduct transactions, manage inventory, and setting promotions. I’m positive there are more features, however, those were the ones I principally use, and so far I have not encountered any major issues. I cherished operating with Vend! The entire method was nice, from the initial proposal to the implementation. Whereas they had great customary features, they were pretty accommodating with specific customizations as well.

What do you dislike most about this product?

I actually can’t think of much negative to mention about vend. We’ve had an excellent experience with vend, and all of the problems that we have had were successfully resolved in brief order by the outstanding onboarding and support teams.

What recommendations would you give to someone considering this product?

Vend has one of the foremost simple-to-use cloud purposes of sale that I have tried and tested over the years. As a business owner, Vend has been helpful for my day-to-day work. I fully recommend this software.

Pros

Reliable
Trustworthy
Unique Features
Effective Service

Cons

Under Delivered

Vend

What is Vend?

Company Details

Need Assistance?

Vend Ratings

76 Likeliness to Recommend

77 Plan to Renew

72 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+65 Net Emotional Footprint

How much do users love Vend?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

POS Includes cash register, card readers, invoicing, and bar code scanner.

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Supplier Management Ability to generate, sort and categorize vendor profiles and/or including supplier collaboration, quarterly Business Review Meetings, Scorecards, KPI and SLA's.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Promotions Management Includes marketing advertisements and discounted items.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Customer Loyalty Programs Includes customer recognition and reward program or points.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vend Reviews

Cuzco H.

Needs work but workable

Likeliness to Recommend

Pros

Cons

Sumit G.

Great POS system

Likeliness to Recommend

Pros

Ashlyn .

A great platform for order management.

Likeliness to Recommend

Pros

Cons

Feature Ratings

POS

Sales Transactions

Employee Mobile

Supplier Management

Inventory Management

Promotions Management

Dashboard

Analytics and Reporting

Customer Relationship Management

Customer Loyalty Programs

E-Commerce Integration

Vendor Capability Ratings

Ease of Customization

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement