Vonage Business Communications Logo
Vonage Business Communications Logo
Vonage

Vonage Business Communications

Composite Score
7.3 /10
CX Score
7.3 /10
Category
Vonage Business Communications
7.3 /10

What is Vonage Business Communications?

Vonage’s unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.

Company Details


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Awards & Recognition

Vonage Business Communications won the following awards in the Unified Communications as a Service category

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Vonage Business Communications Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Vonage Business Communications.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

3
Since last award

88 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vonage Business Communications?

9% Negative
5% Neutral
86% Positive

Pros

  • Fair
  • Altruistic
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 84

Centralized Management Portal

93

Communications

90

Web & Desktop Conferencing

87

Audio Transcription

85

Call Management

83

Third-Party Integration

83

Secure Access

82

Mobility

81

Presence IM

81

Session Border Controller

81

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 79

Ease of Customization

84

Ease of Implementation

83

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Quality of Features

80

Availability and Quality of Training

80

Business Value Created

77

Vendor Support

74

Product Strategy and Rate of Improvement

71

Vonage Business Communications Reviews

Rahul S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Easy to use, fantastic product its very helful

Likeliness to Recommend

10 /10

What differentiates Vonage Business Communications from other similar products?

Easy to Use ,easy to install and we can use it over the world , we can be use by message ,audio and video virtually all over the

What is your favorite aspect of this product?

Best quality of Audio ,video call, email, chat. and online support centers.

What do you dislike most about this product?

little bit price is high and Sometimes customer service is very slow, they are not able to solve on-time issues

What recommendations would you give to someone considering this product?

yes , surely i will

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Christopher W.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

"Good tool for making calls."

Likeliness to Recommend

8 /10

What differentiates Vonage Business Communications from other similar products?

This program is unique in comparison to others because it is simple to operate. The recording and archiving of phone calls in the cloud presents no difficulties whatsoever. Excellent value for money as a VOIP service.

What is your favorite aspect of this product?

After using Vonage for a time, I can say that its adaptability has won me over. My life has been revolutionized by the flexibility of being able to answer calls wherever I happen to be, be it on my phone, at my office desk, or even at my home computer. Because of this, I can be there for my customers anytime they need me, which strengthens our relationship. Excellent call quality with crystal-clear transmission. A couple calls have been dropped or the voice has been garbled, but nothing to worry about or make me want to transfer providers. The ability to forward calls is also a huge time saver.

What do you dislike most about this product?

After using Vonage as my primary phone service for some time, I can say that I am pleased with the service. But I've found that the calls periodically drop and have a choppy quality. Even though this doesn't happen often, it still annoys me every time it does.

What recommendations would you give to someone considering this product?

The wonderful audio clarity and video quality that this software provides during a conference call or meeting is the primary reason I recommend this tool to others.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

George C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

The security that this program provides

Likeliness to Recommend

10 /10

What differentiates Vonage Business Communications from other similar products?

On all the occasions that I have to carry out any type of business in the cloud with the help of this program, how much with the enormous advantage of having the best tools at hand in a video call to finalize the sale and also make the client feel like and satisfied Thanks to the security that Vonage Business Communications provides us in each project that we decide to carry out in my work, what characterizes this program and places it as one of the best video conferencing programs on the web are the variety of options in the administrative sector.

What do you dislike most about this product?

To configure certain aspects of the program and the software as such is a great challenge, due to the complexity of the program we prefer to use it as it is, this also happens for fear of making mistakes and having to request help from the technical service, this scenario is not My pleasure annoys me as such a good program has such a bad customer service department, for the moment they have not been able to help us and be completely satisfied with their instructions.

What recommendations would you give to someone considering this product?

Any company that works on the web and its customers are far away Vonage Business Communications is the right one to start all those sales, this software will show them an intimate place where you can socialize and manage a sale, the good images and audio of this program It creates comfort for us and we feel closer to our clients. In addition, we have the possibility of managing the content and information of the company within the reach of all our clients in each conference. Vonage Business Communications is one hundred percent recommended thanks to its abilities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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