Vendasta

Yesware

Composite Score

7.2 /10

CX Score

6.9 /10

35 Reviews Write a Review

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What is Yesware?

Yesware is an all-in-one sales toolkit that gives you everything you need to prospect, schedule meetings, and follow up - right from your inbox. Yesware provides you the insights you need to make data-driven decisions and spend time where it matters, allowing you to work smarter - not harder.

Company Details

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Awards & Recognition

Yesware won the following awards in the Sales Engagement Platforms category

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3 Top Rated Capabilities

1 Top Rated Features

2023

4 Top Rated Capabilities

1 Top Rated Features

2022

Yesware Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Yesware.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

90 Plan to Renew

3
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+62 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Yesware?

7% Negative

24% Neutral

69% Positive

Pros

Enables Productivity
Respectful
Saves Time
Client Friendly Policies

Cons

Less Generous
Under Delivered
Charges for Enhancements

Feature Ratings

Average 77

E-Mail Campaign Management

E-Mail Integration

Sales Analytics

Pipeline Management

Omnichannel Campaign Management

Workflow Automation

CRM Integration

Internal Sales Collaboration

Conversation Coaching

Dialer Integration

Next-Best-Action Recommendations

Vendor Capability Ratings

Average 77

Ease of Implementation

Business Value Created

Quality of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Yesware Reviews

Theodore M.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Great overall, but a bit glitchy

Likeliness to Recommend

7 /10

What differentiates Yesware from other similar products?

Its Gmail integration is great

What is your favorite aspect of this product?

Gmail integration

What do you dislike most about this product?

The template editor is janky

What recommendations would you give to someone considering this product?

Practice using it a lot before you go live

Pros

Saves Time
Helps Innovate
Continually Improving Product
Performance Enhancing

Cons

Less Reliable
Commodity Features

Abee V.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Intuitive and efficient. Great value for money.

Likeliness to Recommend

9 /10

What differentiates Yesware from other similar products?

Yesware stands out from other similar products due to its intuitive interface, robust features tailored for sales professionals, and seamless integration with popular email platforms like Gmail and Outlook. Its advanced email tracking, automation capabilities, and personalized templates empower users to engage with prospects more effectively and drive higher conversion rates. Additionally, Yesware's comprehensive analytics provide valuable insights into email performance, enabling users to refine their sales strategies and achieve greater success.

What is your favorite aspect of this product?

My favorite aspect of Yesware is its seamless integration with email platforms like Gmail and Outlook. This integration allows me to access Yesware's powerful features directly within my email interface, streamlining my workflow and making it easy to track email engagement, automate follow-ups, and personalize communication with prospects. It enhances productivity and enables me to focus more on building meaningful connections with clients.

What do you dislike most about this product?

While Yesware offers many valuable features, one aspect that some users may find challenging is the learning curve associated with mastering all of its functionalities. Additionally, occasional glitches or delays in email tracking and analytics may cause frustration for users seeking real-time insights. However, Yesware's customer support team is responsive and proactive in addressing any issues that arise, helping to mitigate these concerns effectively.

What recommendations would you give to someone considering this product?

If you're considering Yesware, I'd recommend starting with a thorough exploration of its features to ensure they align with your sales objectives and workflow needs. Take advantage of the free trial to test its capabilities firsthand and assess its compatibility with your existing tools and processes. Additionally, consider how Yesware can complement your sales strategy and empower your team to achieve their goals more efficiently. Finally, don't hesitate to reach out to the Yesware support team for guidance and assistance as you evaluate its suitability for your business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Harsh Vardhan S.

Role: Information Technology
Industry: Healthcare
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jan 2024

Best software for email collaboration

Likeliness to Recommend

8 /10

What differentiates Yesware from other similar products?

Yesware has been a good platform for collabaration of gmails as it is integrated with gmail, outlook and salesforce.we can easily get track of all emails at one place ad track the emails and access it.It is very intuitive and easy ti setup.

What is your favorite aspect of this product?

Integration with outlook as it gives the details at one place and we can tracks emails at one inventory.I don’t need to login separately and access outlook. I personalise my emails at one place and access it from there

What do you dislike most about this product?

Pricing can be reduced

What recommendations would you give to someone considering this product?

Beat software for emails collabaration

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Yesware

What is Yesware?

Company Details

Need Assistance?

Awards & Recognition

Yesware Ratings

86 Likeliness to Recommend

1 Since last award

90 Plan to Renew

3 Since last award

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+62 Net Emotional Footprint

How much do users love Yesware?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Yesware Reviews

Theodore M.

Great overall, but a bit glitchy

Likeliness to Recommend

Pros

Cons

Abee V.

Intuitive and efficient. Great value for money.

Likeliness to Recommend

Pros

Harsh Vardhan S.

Best software for email collaboration

Likeliness to Recommend

Pros

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Feature Ratings

E-Mail Campaign Management

E-Mail Integration

Sales Analytics

Pipeline Management

Omnichannel Campaign Management

Workflow Automation

CRM Integration

Internal Sales Collaboration

Conversation Coaching

Dialer Integration

Next-Best-Action Recommendations

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Ease of Implementation

Business Value Created

Quality of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

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Availability and Quality of Training

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