Yext Logo
Yext Logo
Yext, Inc.

Yext

Composite Score
7.3 /10
CX Score
7.1 /10
Category
Yext
7.3 /10

What is Yext?

Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com.

Company Details


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Awards & Recognition

Yext won the following awards in the Enterprise Search category

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Yext Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Yext.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

90 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Yext?

8% Negative
8% Neutral
84% Positive

Pros

  • Security Protects
  • Saves Time
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 84

Content Analytics

100

Audio and Video Analytics

100

AI/Machine Learning

89

Advanced/Faceted search

89

Social Network Awareness

88

Multi Format Support

87

User interface for search/retrieval

86

Processing and Indexing

84

Results Sorting

84

Content Aggregation

84

Search Query Parsers

82

Vendor Capability Ratings

Average 79

Ease of Implementation

85

Business Value Created

84

Breadth of Features

82

Availability and Quality of Training

80

Quality of Features

79

Vendor Support

78

Product Strategy and Rate of Improvement

77

Usability and Intuitiveness

77

Ease of Data Integration

76

Ease of Customization

74

Ease of IT Administration

72

Yext Reviews

Nathana C.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Excellent choice to plant your company on the web.

Likeliness to Recommend

10 /10

What differentiates Yext from other similar products?

For the average small business or start up Text is integral, however Text has targeted Medium to Enterprise level maintainership and management as opposed to the clients I started out with and have since found similar features just as convenient with 70 to 90 percent effeciciency but takes a little longer to implement but the cost is 80 percent less than the ever changing hurdles of text.

What is your favorite aspect of this product?

Immediate easy to use setup, startup and implement. Set it and forget it type of sas but with the ability to grow and tweak for.

What do you dislike most about this product?

Long term high dollar subscriptions for a saas that is used once and implemented by AI routines that are freely saturating the market

What recommendations would you give to someone considering this product?

If you are a start up consider seo, first and ppc. If you are mid level trying to edge your competition the owner or leadership should handle the account or in coordination with a technical liaison. If your a growing enterprise wanting to make an immediate impression on the web fast. This is your product!

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Reliable

Cons

  • Less Generous
  • Less Friendly Negotiation

Salvador G.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Fantastic Healthcare Listings Management Platform

Likeliness to Recommend

9 /10

What differentiates Yext from other similar products?

Yext is an established leader with a long history in multi-location brand management, and holds many relationships with top listing companies that newer entries to the market don't always have.

What is your favorite aspect of this product?

Ease of search and UI of listings tab.

What do you dislike most about this product?

Sometimes inaccurate customization options for Google or data not being pushed correctly to Google and some other business directories, especially surrounding the services provided at locations, shown on Google Business Profile listings.

What recommendations would you give to someone considering this product?

Make sure it's a good fit for your industry and supports niche directories for you. In addition, consider bundling and do your diligence on all of their platform modules.

Pros

  • Trustworthy
  • Effective Service
  • Saves Time
  • Respectful

Weldon D.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2024

Expensive but effective and easy to use

Likeliness to Recommend

8 /10

What differentiates Yext from other similar products?

It has more listings and features

What is your favorite aspect of this product?

It is effective for SEO

What do you dislike most about this product?

the prices of the packages

What recommendations would you give to someone considering this product?

use the cheaper package first

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

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