SAP's CX Vision for Its Autonomous Enterprise Gets Product General Availability Timeline at Connect 2026
SAP’s announcements at SAP Connect 2026 made the company’s Autonomous CX vision more tangible through expanded Joule assistants, ERP-connected commerce, and order management. While SAP remains behind in the CX market, its opportunity lies in connecting customer engagement with backend operational systems governing pricing, inventory, fulfilment, service, and payments.