Oracle

Oracle Communications Service Fulfillment

Composite Score

7.0 /10

CX Score

6.9 /10

12 Reviews Write a Review

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What is Oracle Communications Service Fulfillment?

Oracle Communications Rapid Service Design and Order Delivery Solution delivers a product-based service fulfillment solution that lets service providers design, launch, and deliver any type of service for any network domain on a single, convergent, scalable platform.

Company Details

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Oracle Communications Service Fulfillment Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Communications Service Fulfillment.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

88 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Communications Service Fulfillment?

8% Negative

8% Neutral

84% Positive

Pros

Enables Productivity
Reliable
Respectful
Client Friendly Policies

Feature Ratings

Average 83

Network Management

Catalog Management

Data Quality

Workflow Management

Analytics and Reporting

Inventory Management

Service Management

Capacity Management

Configuration Management

Electronic Data Interchange

Order Management

Vendor Capability Ratings

Average 79

Quality of Features

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of Customization

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Oracle Communications Service Fulfillment Reviews

Sundeepthi N.

Role: Vendor Management
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2021

It is more complex than other methods to access

Likeliness to Recommend

9 /10

What differentiates Oracle Communications Service Fulfillment from other similar products?

Oracle communications service is highly and Unified design experience through participating communications/CRM and billing systems digital experience. Unified design experience through participating communications/CRM and billing systems digital experience.Customer, business, and technical instructions dynamic order orchestration

What is your favorite aspect of this product?

The user interface for intuitive order lifecycle management (OLM)

What do you dislike most about this product?

Not Applicable

What recommendations would you give to someone considering this product?

Really, the biggest thing I have learned from working with Oracle Access Manager is that there are a lot of features in the app.

Pros

Altruistic
Acts with Integrity
Helps Innovate
Continually Improving Product

victor t.

Role: Finance
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2021

perfect cloud solution. Excellent.

Likeliness to Recommend

10 /10

What differentiates Oracle Communications Service Fulfillment from other similar products?

Oracle has become a solution for all companies that need to improve their communication and storage services in the cloud and the best thing is that it is possible to control all the necessary data in tables.

What is your favorite aspect of this product?

my favorite aspect of Oracle is its ease of use, it is very useful and practical to train all employees, the customer service is very strong and they provide the support I need. oracle works very well.

What do you dislike most about this product?

behind oracle there is a very strong support team that works every day so that this wonderful platform does not have errors, everything is perfect so far.

What recommendations would you give to someone considering this product?

I recommend oracle for all companies that need to improve their database and reach a higher point in business growth, you will not regret it. Try it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ivan M.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2021

Very complete suite

Likeliness to Recommend

10 /10

What differentiates Oracle Communications Service Fulfillment from other similar products?

Its suite of products and modules is very complete and robust

What is your favorite aspect of this product?

Its business use for large amounts of data is optimal and fast

What do you dislike most about this product?

Its implementation is a bit complicated and its maintenance requires additional costs.

What recommendations would you give to someone considering this product?

That you hire workers who know the platform very well and have experience

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Oracle Communications Service Fulfillment

What is Oracle Communications Service Fulfillment?

Company Details

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Oracle Communications Service Fulfillment Ratings

86 Likeliness to Recommend

88 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Oracle Communications Service Fulfillment?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Data Quality Includes data cleansing, data profiling, and data integrity.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Configuration Management Includes application delivery, device management, and settings management.

Electronic Data Interchange Includes payment systems, product database, stock control, and administration.

Order Management Includes order entry, order processing, order tracking, and parts management.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Oracle Communications Service Fulfillment Reviews

Sundeepthi N.

It is more complex than other methods to access

Likeliness to Recommend

Pros

victor t.

perfect cloud solution. Excellent.

Likeliness to Recommend

Pros

Ivan M.

Very complete suite

Likeliness to Recommend

Pros

Feature Ratings

Network Management

Catalog Management

Data Quality

Workflow Management

Analytics and Reporting

Inventory Management

Service Management

Capacity Management

Configuration Management

Electronic Data Interchange

Order Management

Vendor Capability Ratings

Quality of Features

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of Customization

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness