Pega Platform
7.9 /10

What is Pega Platform?

A recognized leader in artificial intelligence, digital process automation, and customer engagement, Pega powers enterprise digital transformation with a unified, no-code platform. Trusted by global companies for rapid and scalable enterprise-wide, transformational deployments.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Pega Platform won the following awards in the Robotic Process Automation - Enterprise category

Filter By

Pega Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pega Platform.

85 Likeliness to Recommend

1
Since last award

98 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pega Platform?

3% Negative
7% Neutral
90% Positive

Pros

  • Security Protects
  • Enables Productivity
  • Saves Time
  • Respectful

Feature Ratings

Average 80

Code-Free Programming

84

Central Deployment

82

Action Logging

82

Real-Time Debugging

82

Role-Based Access

82

Sentiment Analysis

80

Performance Monitoring

80

Exception Handling

78

User Libraries

78

Automation Apps

78

Optical Character Recognition

78

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

82

Quality of Features

81

Ease of Customization

80

Ease of Data Integration

80

Product Strategy and Rate of Improvement

80

Business Value Created

80

Ease of Implementation

79

Ease of IT Administration

79

Vendor Support

78

Breadth of Features

76

Availability and Quality of Training

73

Pega Platform Reviews

Sarah B.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

A good RPA tool for automation of CRM

Likeliness to Recommend

6 /10

What differentiates Pega Platform from other similar products?

The integration between the legacy system is very easy in Pega compared to the other RPA's in the market and they also have collaboration tool where multiple users can work in single use case together.

What is your favorite aspect of this product?

My favourite aspect of the product is the NLP capability of email reading where we can route the emails to the exact team and if it's a common ask, we can send a reply, Using Pega NLP we can these features in short period of time.

What do you dislike most about this product?

The product is not that good for ERP automation and I also felt their community page is not that active like other RPA community pages.

What recommendations would you give to someone considering this product?

I will recommend this RPA tool for CRM and BPA automation.

Pros

  • Trustworthy
  • Client Friendly Policies
  • Altruistic
  • Acts with Integrity

Krishna S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Resilient RPA software delivering values for years

Likeliness to Recommend

9 /10

What differentiates Pega Platform from other similar products?

The unified platform for different use cases. Writing business rules without coding

What is your favorite aspect of this product?

adaptive case management is a wonderful feature along with that it's interface and responsive design

What do you dislike most about this product?

customisation is difficult sometimes also the license fee is bit high The platform is in some way resource intensive

What recommendations would you give to someone considering this product?

Go ahead and consider this as demand of Pega is not just a trend but it is the result of value delivering for years

Pros

  • Enables Productivity
  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Mar 2024

Difficult to learn, keep an eye on performance

Likeliness to Recommend

6 /10

Pros

  • Includes Product Enhancements
  • Appreciates Incumbent Status
  • Helps Innovate
  • Continually Improving Product

Most Popular Pega Platform Comparisons