Pegasystems Inc.

Pega Platform

Composite Score

7.9 /10

CX Score

8.2 /10

47 Reviews Write a Review

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What is Pega Platform?

A recognized leader in artificial intelligence, digital process automation, and customer engagement, Pega powers enterprise digital transformation with a unified, no-code platform. Trusted by global companies for rapid and scalable enterprise-wide, transformational deployments.

Company Details

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Awards & Recognition

Pega Platform won the following awards in the Robotic Process Automation - Enterprise category

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2 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

2023

4 Top Rated Capabilities

11 Top Rated Features

2022

Pega Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pega Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

99 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pega Platform?

3% Negative

7% Neutral

90% Positive

Pros

Security Protects
Enables Productivity
Saves Time
Respectful

Feature Ratings

Average 80

Code-Free Programming

Central Deployment

Action Logging

Real-Time Debugging

Role-Based Access

Sentiment Analysis

Performance Monitoring

Exception Handling

User Libraries

Automation Apps

Optical Character Recognition

Vendor Capability Ratings

Average 78

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Business Value Created

Ease of Implementation

Vendor Support

Breadth of Features

Availability and Quality of Training

Pega Platform Reviews

Rohit Kumar G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Pega Platform from other similar products?

Pega combines case management, business process automation, and real-time AI-driven insights into a single platform. Its model-driven architecture reduces the need for custom code, enabling faster deployment and easier scalability

What is your favorite aspect of this product?

its low-code design, enabling rapid development, and its AI-driven automation for intelligent decision-making.

What do you dislike most about this product?

Potential downside of Pega is its complexity in initial setup and configuration, which may require specialized expertise, raising implementation costs.

What recommendations would you give to someone considering this product?

Invest in proper training to fully leverage its capabilities, as the platform’s complexity can be challenging initially

Pros

Includes Product Enhancements
Helps Innovate
Continually Improving Product
Performance Enhancing

Sarah B.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

A good RPA tool for automation of CRM

Likeliness to Recommend

6 /10

What differentiates Pega Platform from other similar products?

The integration between the legacy system is very easy in Pega compared to the other RPA's in the market and they also have collaboration tool where multiple users can work in single use case together.

What is your favorite aspect of this product?

My favourite aspect of the product is the NLP capability of email reading where we can route the emails to the exact team and if it's a common ask, we can send a reply, Using Pega NLP we can these features in short period of time.

What do you dislike most about this product?

The product is not that good for ERP automation and I also felt their community page is not that active like other RPA community pages.

What recommendations would you give to someone considering this product?

I will recommend this RPA tool for CRM and BPA automation.

Pros

Trustworthy
Client Friendly Policies
Altruistic
Acts with Integrity

Krishna S.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Resilient RPA software delivering values for years

Likeliness to Recommend

9 /10

What differentiates Pega Platform from other similar products?

The unified platform for different use cases. Writing business rules without coding

What is your favorite aspect of this product?

adaptive case management is a wonderful feature along with that it's interface and responsive design

What do you dislike most about this product?

customisation is difficult sometimes also the license fee is bit high The platform is in some way resource intensive

What recommendations would you give to someone considering this product?

Go ahead and consider this as demand of Pega is not just a trend but it is the result of value delivering for years

Pros

Enables Productivity
Saves Time
Helps Innovate
Continually Improving Product

Pega Platform

What is Pega Platform?

Company Details

Need Assistance?

Awards & Recognition

Pega Platform Ratings

85 Likeliness to Recommend

99 Plan to Renew

1 Since last award

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Pega Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Code-Free Programming Drag and Drop graphical user interface to setup processes based on recorded user action and library of stock actions.

Central Deployment Bots managed and published from a common location to provide version control, manage the bot's system access rights, and act as repository for future reuse.

Action Logging Executed processes are logged for detailed auditing and compliance regulation.

Real-Time Debugging Identifying errors in process while bot is working.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Performance Monitoring Report on bot actions to help make improvements via customized dashboard.

Exception Handling Bots take specific standard actions based on unexpected conditions.

User Libraries Stock of standard actions that are ready to use, as is, or that can be the building blocks of customized actions.

Automation Apps Ability to automate an end to end business process that is beyond task automation

Optical Character Recognition The ability to transcribe the image text into a format that is recognized as electronic text

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Pega Platform Reviews

Rohit Kumar G.

Fantastic product

Likeliness to Recommend

Pros

Sarah B.

A good RPA tool for automation of CRM

Likeliness to Recommend

Pros

Krishna S.

Resilient RPA software delivering values for years

Likeliness to Recommend

Pros

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Feature Ratings

Code-Free Programming

Central Deployment

Action Logging

Real-Time Debugging

Role-Based Access

Sentiment Analysis

Performance Monitoring

Exception Handling

User Libraries

Automation Apps

Optical Character Recognition

Vendor Capability Ratings

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Business Value Created

Ease of Implementation

Vendor Support

Breadth of Features

Availability and Quality of Training