ThousandEyes

Performance Monitoring

Continuous monitoring across devices, virtualization, applications, and networks to measure employee experience.

Root cause analysis

The ability to determine the cause of user issues and provide troubleshooting across devices, applications, virtualization, and networks.

Dynamic Survey

Qualitative feedback capability to collect employee sentiment though integrated surveys.

Predictive Analytics

Provides the ability to automatically predict issues and push out fixes before they cause problems

Pre-Built scripts

Software provides a number of pre-built scripts that enable IT to fix various issues

Alerts/Notifications

Real-time reporting and alerts for administrators when issues arise.

Backend Coding and Scripting

Ability to create scripts and push out resolutions/fixes in real time

Data Aggregation

The ability to aggregate data from multiple sources and utilize AI to spot trends, issues, etc.

Benchmarking

Provides internal benchmarking to compare the digital employee experience scores of employees in different locations.

Remote Support

Offers remote support feature that allows IT admins to remotely connect to end-user devices for troubleshooting and maintenance.

Ease of Implementation

Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration

This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration

Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features

Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features

Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness

End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created

Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization

Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement

Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support

The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training

Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.