Vanilla Soft

VanillaSoft

Composite Score

7.8 /10

CX Score

8.1 /10

34 Reviews Write a Review

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What is VanillaSoft?

Vanilla Soft Pro is a sales platform that includes best call logic, auto dialing, on-board intelligent messaging, integrated e-mail, and more.

Company Details

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Awards & Recognition

VanillaSoft won the following awards in the Sales Engagement Platforms category

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3 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Contract Negotiation
Conflict Resolution

2023

4 Top Rated Capabilities

6 Top Rated Features

2023

4 Top Rated Capabilities

7 Top Rated Features

2022

VanillaSoft Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on VanillaSoft.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love VanillaSoft?

2% Negative

3% Neutral

95% Positive

Pros

Trustworthy
Efficient Service
Respectful
Client Friendly Policies

Feature Ratings

Average 81

Call Management

Dialer Integration

Next-Best-Action Recommendations

Workflow Automation

Sales Analytics

E-Mail Campaign Management

E-Mail Integration

Conversation Coaching

Internal Sales Collaboration

Pipeline Management

Omnichannel Campaign Management

Vendor Capability Ratings

Average 82

Vendor Support

Quality of Features

Ease of IT Administration

Breadth of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

VanillaSoft Reviews

James T.

Role: Human Resources
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Strong client-facing CRM with a lot of features

Likeliness to Recommend

9 /10

What differentiates VanillaSoft from other similar products?

With VanillaSoft's centralized platform for tracking and prioritizing leads, sales organizations can better manage leads and direct their reps' efforts toward the most promising possibilities.

What is your favorite aspect of this product?

The VS interface makes it simple to generate unique result codes and programs, and to configure unique callbacks and codes for one's own business and advertising purposes. Extremely intuitive and easy to use, even for those who have little experience with CRMs.

What do you dislike most about this product?

I wish there was more rigorous screening of some server-generated leads. Also, it would be nice if the automatic texts could be modified, so that prospects weren't receiving generic messages.

What recommendations would you give to someone considering this product?

The elimination of various issues has been very useful because it has made the interaction between the window and the dialer, as well as the many other windows an agent must have open, much more seamless.

Pros

Enables Productivity
Unique Features
Efficient Service
Inspires Innovation

Jasmine M.

Role: Human Resources
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

VanillaSoft is a great and highly practical CRM

Likeliness to Recommend

9 /10

What differentiates VanillaSoft from other similar products?

I enjoy that I can send and receive texts and emails without leaving the portal. Don't let my leads get disorganized. I am able to distinguish between excellent and bad leads and then pursue the good ones.

What is your favorite aspect of this product?

Thanks to Vanillasoft, I've been able to expand my company. The visuals are fantastic. It's quite simple to use. When compared to other CRMs, this one was simple to use and understand right from the get. We feed leads into VS, then make outbound calls and handle any necessary follow-up.

What do you dislike most about this product?

Separate dialer is probably my single biggest complaint. Basically not a problem. However, there is one minor detail that I would alter. It's more suited as a calling tool than a customer relationship management system. You'll require a supplementary customer relationship management system.

What recommendations would you give to someone considering this product?

Better leads generated, and more client information needed for improved support. The ability to quickly access calls and client data. Very efficient and simple to use. Information for customers and phone calls can be updated automatically.

Pros

Helps Innovate
Reliable
Efficient Service
Client Friendly Policies

Abigail (Abby) M.

Role: Operations
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Love this system, only a few small drawbacks.

Likeliness to Recommend

10 /10

What differentiates VanillaSoft from other similar products?

The intuitive nature of the system. It is set up in a way that everything is where you would think it would be. I train all of our employees on VanillaSoft and it is always so easy to explain and to use. Everything is so seamless.

What is your favorite aspect of this product?

How easy it is to manage data and look up records. The ability to search for any piece of data and find matching records makes my job so much easier.

What do you dislike most about this product?

The lack of caller side dashboard information. Our caller can only see the past 48 hours of call records and sometimes that’s not enough so we have to use a different system.

What recommendations would you give to someone considering this product?

Do it! It will make your callers so much more productive and efficient.

Pros

Caring
Respectful
Helps Innovate
Enables Productivity

VanillaSoft

What is VanillaSoft?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

VanillaSoft Ratings

88 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love VanillaSoft?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

VanillaSoft Reviews

James T.

Strong client-facing CRM with a lot of features

Likeliness to Recommend

Pros

Jasmine M.

VanillaSoft is a great and highly practical CRM

Likeliness to Recommend

Pros

Abigail (Abby) M.

Love this system, only a few small drawbacks.

Likeliness to Recommend

Pros

Most Popular VanillaSoft Comparisons

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Mixmax

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Outreach

Feature Ratings

Call Management

Dialer Integration

Next-Best-Action Recommendations

Workflow Automation

Sales Analytics

E-Mail Campaign Management

E-Mail Integration

Conversation Coaching

Internal Sales Collaboration

Pipeline Management

Omnichannel Campaign Management

Vendor Capability Ratings

Vendor Support

Quality of Features

Ease of IT Administration

Breadth of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training